Have Questions?
We’ve Got You Covered!
Here’s everything you need to know to bring some extra magic to your stay. Dive into our FAQs to find quick answers!
🍸 Can we still score a referral if we’ve already booked?
Yes! We’ll add those VIP perks right to your existing reservation, no hassle. Visit our Request Referral page.
🛏️ What perks do I get if I’m already booked?
You’ll enjoy every perk except for the 25% off rack-rate! Check out our perks page to see all the extras waiting for you.
🔄 What happens if I need to change or cancel my booking?
Most bookings can be modified or canceled with advance notice, but policies vary. Contact our support team to discuss options.
⏳ Can I extend my stay while I’m at the resort?
Yes, extending your stay is possible based on availability. Check with the front desk or our team early to secure your spot.
🌅 Can I choose my room or view as a referral guest?
Room preferences are based on availability, but requests can be made during booking. We’ll do our best to help you land a view that’ll make your stay unforgettable.
🎉 Do referral guests have access to all resort areas?
Yes! With referral perks, you’re given VIP access to exclusive resort areas, lounges, and event spaces where the real magic happens.
👥 Are referral perks available for group bookings?
Definitely! Special rates and perks can be extended to groups to make your shared getaway even better.
📅 Are referrals available for holidays and peak seasons?
Referrals are available year-round, but booking early for peak seasons or holiday periods is recommended to secure the best rates and availability.
💸 Is there a limit on the number of referrals I can use in a year?
There’s no limit to how many times you can book with a referral within the year. Each booking includes its own unique perks based on availability.
🕒 Do I really have to attend the presentation?
Yes, it’s required by the resort. Plus, it’s an engaging 90 minutes that goes over all the perks waiting for you!