Have Questions?
We’ve Got You Covered!

Here’s everything you need to know to bring some extra magic to your stay. Dive into our FAQs to find quick answers!

🍸 Can we still score a referral if we’ve already booked?

Yes! We’ll add those VIP perks right to your existing reservation, no hassle. Visit our Request Referral page.

🛏️ What perks do I get if I’m already booked?

You’ll enjoy every perk except for the 25% off rack-rate! Check out our perks page to see all the extras waiting for you.

🔄 What happens if I need to change or cancel my booking?

Most bookings can be modified or canceled with advance notice, but policies vary. Contact our support team to discuss options.

⏳ Can I extend my stay while I’m at the resort?

Yes, extending your stay is possible based on availability. Check with the front desk or our team early to secure your spot.

🌅 Can I choose my room or view as a referral guest?

Room preferences are based on availability, but requests can be made during booking. We’ll do our best to help you land a view that’ll make your stay unforgettable.

🎉 Do referral guests have access to all resort areas?

Yes! With referral perks, you’re given VIP access to exclusive resort areas, lounges, and event spaces where the real magic happens.

👥 Are referral perks available for group bookings?

Definitely! Special rates and perks can be extended to groups to make your shared getaway even better.

📅 Are referrals available for holidays and peak seasons?

Referrals are available year-round, but booking early for peak seasons or holiday periods is recommended to secure the best rates and availability.

💸 Is there a limit on the number of referrals I can use in a year?

There’s no limit to how many times you can book with a referral within the year. Each booking includes its own unique perks based on availability.

🕒 Do I really have to attend the presentation?

Yes, it’s required by the resort. Plus, it’s an engaging 90 minutes that goes over all the perks waiting for you!

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